Their Challenge
Xerox Global Services (XGS), one of three divisions of the Xerox Corporation, provides innovation and outsourcing services for document intensive activities. XGS delivers added value for its clients by streamlining and simplifying their document and information management processes (including customer communications, billing, and training records management), delivering cost savings and improved process efficiencies.
Servicing these clients generates a high volume of jobs, each of which can involve many key stakeholders in the document supply chain and a lot of information such as tasks, quotes, graphics files and email. This creates huge potential for information overload, inefficiency and costly errors. To transform and deliver streamlined processes XGS needed a robust technology solution.
Our Solution
Mtivity provides XGS with world-class on-demand technology that automates processes and maximizes operational efficiency within key XGS service lines.
To give Xerox Global Services’ clients the best possible service Mtivity delivers fully customized web based solutions designed to meet the endclient’s organizational needs. By creating a bespoke solution for each client Mtivity maximizes flexibility and functionality, allowing XGS to concentrate on servicing their clients.
The Benefits,
- STREAMLINED BUSINESS PROCESSES lead to less wastage, greater time and cost savings, and better working practices
- RIGHT FIRST TIME results with increased control and consistency, across the business
- CUSTOMER DRIVEN customisation and collaboration puts the client at the center of the solution
- TRANSPARENT REPORTING tools deliver greater time and cost accountability
The Future
Mtivity’s partnership with XGS currently services 20 of their end clients, including a top 5 high street bank and a consumer electronics giant.
The Mtivity solution underpins $100s of millions in contract revenue with over 12,000 users, and processes over 200,000 jobs per year in the UK, Netherlands, Germany, France, Belgium, Sweden, and the USA.
XGS plans to roll out the Mtivity platform to more end clients, driving new business, and making existing business increasingly more efficient.
