Using technology to reengineer your print management processes

28 November 2008

The print management industry has evolved in recent years from the sole role of achieving competitive pricing and an emphasis on service as a differentiator, to a new focus of delivering savings through clients’ internal document management processes. These savings, need to be driven from within the clients own systems and technology can play a key part in making this happen.

Of course every client is different and will have their own ways of working, their own rules and their own processes. One client may have a well defined internal buying and approval process involving existing systems and control gates and another client no checks at all, relying solely on the service provider.

Whatever the situation the first step should be to map out and reengineer the desired business processes. Matt Bartell, Sales Director at Mtivity has no doubt that technology can play a major role in enabling, managing and controlling the required business process and says ‘there are some very good solutions out there to help, including Mtivity, but it is important for all concerned that the installation of workflow management isn’t seen to be a simple turn key solution. The reengineering process often involves the management of complex and previously uncharted processes’

Mtivity’s top tips for successful implementation

• Work with your client to understand, document and agree where savings are to be achieved.
• Don’t underestimate the role or challenge of change management. Have plans in place.
• Define the desired business processes for you and your client and link improvements to specific savings targets.
• Document, sign off and measure progress.
• Review the process when you get there with a view to continuous improvement.